Samsung washer CL: Child Lock protection is active

Documentation checkedBy ErrHiveUpdated October 28, 2026

THE SHORT ANSWER

Child Lock protection is active.

CL is associated with Child Lock. On newer washers it can follow a protective drain after the door was opened with water present.

First safe check

Identify the Child Lock symbol and the model’s labeled control combination.

Applies to

Samsung washer families covered by the cited US guidance. Match the full model number and exact display; this is not an exact-model compatibility claim.

Before you start

Keep hands clear of a moving drum. Do not force a locked door or work on live wiring. Stop if water reaches an electrical connection.

Go to safe checks

WHAT YOU MAY NOTICE

Symptoms to record

The washer displays CL.

WORK THROUGH THE BASICS

Safe troubleshooting checks

0 of 2 checked

Use the checkboxes to keep track as you read. Stop at any warning or step that does not match your appliance.

Disable the lock deliberately
Follow the owner manual’s Child Lock off procedure; some panels have a temporary-off stage.
What to note
The lock indicator turns off.
Let the door release safely
If the door remains locked, allow the active program or safety lock to finish rather than pulling it.
What to note
The door opens only when permitted.

THE DETAILS MATTER

Scope & troubleshooting notes

How to interpret this result

A lock icon, a closed-door code and a motor code are different signals. Turning power off does not necessarily disable Child Lock, so use the intended setting.

YOUR NEXT DECISION

When to stop and get help

Arrange Samsung service if the condition remains after the listed owner checks, or if damage prevents completing them safely.

Record what you see

Keep the full model number, exact displayed code, and your observations together for the next conversation.

Use the right support

Contact the manufacturer or a qualified appliance technician when the guide calls for service.

Samsung support

THE EVIDENCE

Sources & verification

Our explanations are editorial summaries of the documentation below. They do not replace the instructions for your exact appliance.

Samsung washing machine information and error codes
Samsung US · Manufacturer support · Checked Oct 28, 2026
4C; 5C; SUd; Ub; model-dependent dC — Samsung US washers; model-specific code variants exist
Use Child Lock on your Samsung washing machine and dryer
Samsung · Manufacturer support · Checked Oct 28, 2026
Turn Child Lock on or off — Samsung US consumer support; check the model manual before applying a procedure.

ErrHive is an independent information resource, not an authorized representative of Samsung. Follow your appliance’s manual. Hazardous repairs belong with qualified professionals. Read our safety policy.