Samsung washer Ur: The washer is retrying balance

Documentation checkedBy ErrHiveUpdated October 28, 2026

THE SHORT ANSWER

The washer is retrying balance.

Ur tells you the washer is trying to rebalance the load. It is a progress message rather than proof of a broken motor.

First safe check

Notice whether the program continues attempting to balance instead of stopping with Ub.

Applies to

Samsung US washer models that display Ur as Unbalanced Load Retry; the manual determines availability.

Before you start

Keep hands clear of a moving drum. Do not force a locked door or work on live wiring. Stop if water reaches an electrical connection.

Go to safe checks

WHAT YOU MAY NOTICE

Symptoms to record

The washer displays Ur.

WORK THROUGH THE BASICS

Safe troubleshooting checks

0 of 2 checked

Use the checkboxes to keep track as you read. Stop at any warning or step that does not match your appliance.

Allow the retry
Give the washer time to complete its balancing attempt.
What to note
The program can continue on its own.
Address a repeated imbalance
If it ultimately stops for imbalance, pause safely and redistribute the load using the manual’s loading guidance.
What to note
A balanced load can reach the spin stage.

THE DETAILS MATTER

Scope & troubleshooting notes

How to interpret this result

Ur and Ub should not be conflated: one describes an attempt in progress, while the latter can mark a failed spin. Note the final display if a cycle does not finish.

YOUR NEXT DECISION

When to stop and get help

Arrange Samsung service if the condition remains after the listed owner checks, or if damage prevents completing them safely.

Record what you see

Keep the full model number, exact displayed code, and your observations together for the next conversation.

Use the right support

Contact the manufacturer or a qualified appliance technician when the guide calls for service.

Samsung support

THE EVIDENCE

Sources & verification

Our explanations are editorial summaries of the documentation below. They do not replace the instructions for your exact appliance.

Samsung washing machine information and error codes
Samsung US · Manufacturer support · Checked Oct 28, 2026
4C; 5C; SUd; Ub; model-dependent dC — Samsung US washers; model-specific code variants exist
Samsung washer does not spin at all
Samsung US · Manufacturer support · Checked Oct 28, 2026
Drainage before spinning; pump filter; calibration — Samsung US washing machines; this page is for no spin at all

ErrHive is an independent information resource, not an authorized representative of Samsung. Follow your appliance’s manual. Hazardous repairs belong with qualified professionals. Read our safety policy.